Welcome to Opsgenie

Opsgenie is a modern incident management platform for operating always-on services, empowering Dev and Ops teams to plan for service disruptions and stay in control during incidents.

With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Throughout the entire incident lifecycle, Opsgenie tracks all activity and provides actionable insights to improve productivity and drive continuous operational efficiencies.

Over 4000 forward-thinking companies, including Overstock , Looker , Zendesk , Dynatrace , and EBSCO trust Opsgenie to ensure uptime and customer satisfaction.

Custom Alert Actions

Respond to alerts by initiating appropriate actions directly from the Opsgenie Application. In addition to the default alert actions such as “Add Note” and “Close”, you can respond to alerts by executing investigative and corrective actions. For example, you can ping or restart a server or create a service ticket with a click of a button.

Automated Actions

Create action policies that automatically run diagnostic or remediation actions in response to incoming alerts. Through integration with AWS Systems Manager or other 3rd-party automation platforms, Opsgenie will trigger your response playbooks when an alert meets your predefined criteria. The system can take corrective action without involving your on-call engineers, reducing alert fatigue and reducing MTTR .

Alert lifecycle tracking

Opsgenie provides detailed tracking for each alert. The alert activity log presents all activity related to the alert; when the alert was created, who was notified, when the notifications were sent, and whether the recipients have seen the alert, or taken any action. Tracking is performed seamlessly without requiring specific user action, whenever possible.

Alert and notification policies

To combat alert fatigue, get notified differently depending on the source of the alert, priority, or time of day. Opsgenie provides the flexibility to suppress, delay, or expedite alerts based on their content and timing.

Heartbeats

How do you know that your monitoring systems are working and creating alerts? Opsgenie Heartbeats ensures alerting works end-to-end, by checking that monitoring tools are active and connected, and that custom tasks are completed on schedule. When an absence of signal is detected within a specified timeframe, Opsgenie instantly alerts you of the problem.

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